Frequently Asked Questions
Everything you need to know about our sustainable essentials.
What materials do you use in your products?
We prioritize the planet by using GOTS-certified organic cotton, Tencel Lyocell, and recycled nylon. Each material is selected for its durability, comfort, and minimal environmental impact.
How should I care for my Organic Basics garments?
To extend the life of your clothes and save energy, we recommend washing at low temperatures (30°C), using eco-friendly detergents, and air-drying whenever possible.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Please note that for hygiene reasons, underwear can only be returned if the seal is unbroken.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide with body measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your factories ethical?
Absolutely. We only partner with certified factories that ensure safe working conditions, fair living wages, and no child or forced labor.